Frequently Asked Questions

Registration is not mandatory for making purchases on zaivor.com. However, we suggest you create an account to access exclusive future areas.

Item Search: To browse our catalog, select a category from the navigation menu or discover our selections on the Home Page. To find something more specific, use the reference search function on our website.

Product Information: You will find all available sizes and colors, as well as a description and the composition of the item. Click the product image to zoom in and see all of the details.

How to Order:

1. On the Product Page, select size (if applicable)
2. Add the product to your Shopping Bag and select directions to your cart, click "Shopping Bag"
3. Review the information you entered and click "Checkout"
4. Select and fill in your payment method
5. Check that the information you entered is correct and click "Pay and Place Order"

Shortly after, you will receive a confirmation email. As soon as the order is shipped, we will notify you with a shipping confirmation email.

We accept various secure payment methods including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. All transactions are processed through secure, encrypted payment gateways to ensure your financial information is protected.

Orders can be modified or cancelled within 24 hours of placement, provided the order has not yet been processed for shipping. To modify or cancel your order, please contact our customer service team immediately with your order number. Once an order has been shipped, it cannot be cancelled, but you may return it according to our return policy.

You will receive an email notification with tracking information as soon as your order has been shipped. The email will include a tracking number that you can use to monitor your package's journey. You can also check your order status by logging into your account on our website.

If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery. Include photos of the damaged item or the incorrect product received. We will arrange for a replacement or full refund, including return shipping costs. Our team will provide you with a prepaid return label for your convenience.

Yes, we offer professional gift wrapping services for an additional fee. You can select this option during checkout. We also include a personalized gift message card with your order. Gift-wrapped items are packaged in elegant boxes perfect for special occasions.

Yes, you can place orders by phone during our business hours. Our customer service representatives are available to assist you with product selection, sizing questions, and order placement. Please have your product details and payment information ready when you call.

When placing an order, you will need to provide: your full name, shipping address, billing address (if different), email address, phone number, and payment information. For registered customers, most of this information will be saved for faster checkout on future purchases.

We offer several shipping options to meet your needs:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Overnight Shipping: Next business day delivery

Delivery times are calculated from the date your order ships, not from the order date. Processing time is typically 1-2 business days. International shipping times vary by destination country.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination. Customs duties and taxes may apply depending on your country's regulations, and these are the responsibility of the recipient. We recommend checking your local customs regulations before placing an order.

Shipping costs vary based on your location, order weight, and selected shipping method. Standard shipping within the continental United States starts at $5.95. We offer free standard shipping on orders over $100. International shipping rates are calculated at checkout based on your destination. Express and overnight shipping options are available for an additional fee.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on our website or the carrier's website to monitor your package's location and estimated delivery date in real-time.

If you're not available when delivery is attempted, the carrier will leave a notice with instructions for pickup or rescheduling. Packages are typically held at the local carrier facility for 5-7 business days. For security reasons, some carriers may require a signature for high-value items. You can also authorize delivery to a neighbor or specify a safe location in your delivery instructions.

Same-day delivery is available in select metropolitan areas for orders placed before 12:00 PM local time on weekdays. This service is subject to availability and product stock. Additional fees apply. Please contact customer service to check if same-day delivery is available in your area.

You can change your shipping address within 24 hours of placing your order, provided it hasn't been processed for shipping. Contact our customer service team immediately with your order number and the new address. Once an order has been shipped, address changes may not be possible, but we'll do our best to assist you.

If your package is lost or stolen, please contact us immediately. We will investigate with the carrier and work to resolve the issue. If the package cannot be located, we will send a replacement at no additional cost or provide a full refund. We recommend using signature confirmation for high-value orders.

We offer a 30-day return policy from the date of delivery. Items must be unworn, in their original condition, and include all original packaging, tags, and certificates of authenticity. Custom or personalized items, sale items marked as final sale, and items damaged by customer misuse are not eligible for return.

To initiate a return, log into your account and navigate to your order history, or contact our customer service team. We will provide you with a prepaid return shipping label. Pack the item securely in its original packaging, attach the return label, and drop it off at any authorized carrier location. You will receive a confirmation email once we process your return.

Once we receive your returned item, we typically process refunds within 5-7 business days. The refund will be issued to your original payment method. Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your bank or credit card company.

Yes, we offer exchanges for different sizes or styles within 30 days of delivery. To exchange an item, please contact customer service or initiate an exchange through your account. If the new item has a different price, we will charge or refund the difference. Exchanges are subject to product availability.

We provide prepaid return shipping labels for all returns and exchanges within the United States. International customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. In such cases, we will reimburse your return shipping costs.

If you receive a defective item, please contact us immediately with photos of the defect. We will arrange for a free return and send you a replacement at no additional cost, or provide a full refund if you prefer. We apologize for any inconvenience and will ensure the issue is resolved promptly.

Most sale items can be returned within 30 days, provided they meet our standard return conditions. However, some items may be marked as "Final Sale" and are not eligible for return. This will be clearly indicated on the product page and in your order confirmation. Please review your order carefully before completing your purchase.

If you've missed the 30-day return window, please contact our customer service team. While we cannot guarantee approval, we will review your request on a case-by-case basis. We may offer store credit or an exchange depending on the circumstances and item condition.