Registration is not mandatory for making purchases on zaivor.com. However, we suggest you create an account to access exclusive future areas.
Item Search: To browse our catalog, select a category from the navigation menu or discover our selections on the Home Page. To find something more specific, use the reference search function on our website.
Product Information: You will find all available sizes and colors, as well as a description and the composition of the item. Click the product image to zoom in and see all of the details.
How to Order:
1. On the Product Page, select size (if applicable) (red, size S to Z)
2. Add the product to your Shopping Bag and select directions to your cart, click "Shopping Bag"
3. Review the information you entered and click "Checkout"
4. Select and fill in your payment method
5. Check that the information you entered is correct and click "Pay and Place Order"
Shortly after, you will receive a confirmation email. As soon as the order is shipped, we will notify you with a shipping confirmation email.
We accept the following payment methods for orders placed in Pakistan:
All transactions are secure and your payment information is protected.
For online payments, your payment will be processed immediately upon placing the order. For Cash on Delivery orders, payment is collected when you receive your order from our POSTEX courier partner.
If you see duplicate charges, this is likely a temporary authorization hold. Only one charge will be finalized. If you notice any discrepancies after 3-5 business days, please contact our customer service team with your order details.
The final amount may differ due to:
You can view the complete breakdown in your order confirmation email.
All Zaivor jewelry comes in our signature packaging:
Every piece is carefully packaged to ensure safe delivery and ready-to-gift presentation.
Yes! During checkout, you can add a personalized gift message in the special instructions section. We'll include it with your order on a beautiful card at no extra charge.
While we cannot guarantee specific delivery times, you can add delivery preferences in the order notes. Our POSTEX courier partner will attempt to accommodate your request. For urgent deliveries, please contact our customer service team.
Absolutely! You can add any combination of items from our collections to your cart and checkout together. All items will be carefully packaged and shipped in one order.
If prices are not displaying, please try:
If the issue persists, please contact our support team and we'll assist you immediately.
We offer nationwide shipping across Pakistan through POSTEX courier service:
Delivery times may vary based on your location. Remote areas may require additional 1-2 days.
Currently, we only ship within Pakistan. We are working on expanding our international shipping options. Please subscribe to our newsletter to be notified when international shipping becomes available.
Once your order ships, you'll receive a tracking number via email and SMS. You can track your order by:
If your order hasn't arrived within the estimated delivery time, please contact us with your order number. We'll immediately coordinate with POSTEX to locate your package and provide an update.
We offer a 7-day return policy from the date of delivery. Items must be:
Custom or personalized items cannot be returned unless defective.
To return or exchange an item:
Refunds are processed within 7-10 business days after we receive and inspect the returned item.
Return shipping costs depend on the reason:
Our customer service team is here to help:
We respond to all inquiries within 24 hours.
Yes! Visit our showroom to see our collections in person and receive personalized styling advice. Please book an appointment through our website or contact us to schedule your visit.
Click 'Account' in the top navigation and select 'Create Account'. Fill in your details and you'll have access to order tracking, wishlist, and exclusive offers.
Click 'Account' then 'Forgot Password'. Enter your email address and we'll send you a password reset link.
Yes! We offer bespoke customization services including:
Contact our design team to discuss your vision.
Yes, we provide professional repair and restoration services for Zaivor jewelry. Contact us with photos and details of the repair needed for a quote.
Gold purity is measured in karats:
At Zaivor, we primarily work with 18K and 21K gold for the perfect balance of purity and durability.
Yes, every piece comes with a Zaivor authenticity certificate detailing the gold purity, stone specifications (if applicable), and craftsmanship details.
To keep your Zaivor jewelry beautiful:
Detailed care instructions are included with every purchase.
Custom orders typically take 3-6 weeks depending on complexity. We'll provide a detailed timeline when you place your order and keep you updated throughout the creation process.
Yes! We provide detailed sketches or 3D renderings of your custom design for approval before we begin crafting your piece.
All Zaivor jewelry comes with a 1-year warranty covering:
The warranty does not cover normal wear and tear, damage from misuse, or lost items.
Contact our customer service with your order number and photos of the issue. We'll arrange for inspection and repair or replacement as per warranty terms.
